SHIPPING AND ORDER COMPLETION

01

How early should I place an order?

We make each order entirely from scratch by hand! Our small bakery also fulfills your orders after they're done. Turnaround time range between 2-9 business days, depending on order size & complexity. Increase in order volumes during holidays or severe weather can also increase production time.  Please add a Need-By Date in the "Special Request Section" during checkout. We work around the clock to get everything shipped in a timely manner. 
 

If you need it sooner, please contact us via the Chat Function, email, or phone. We are best reached through via email or text. 

 

We recommend that large orders of 500 or more (particularly chocolate-dipped cookies) should to be placed 2-4 weeks ahead of time

***There is a Rush Fee for large orders that are completed in less than 3 business days, depending on quantity. Contact us for complete quote***

02

How does shipping work?

We ship to all 50 States with USPS and UPS.
We do not ship International or APOS. 

 

We ship all orders using USPS and UPS mail. Delivery time is between 1-5 days, not including turnover time to make your order. Alaska, Hawaii, and PO Box Addresses may take additional delivery time. We are not responsible for delays caused by the courier delays.

 

After shipping, you will receive an email with a tracking link. Please understand that just like everyone else, we have no control over the UPS/USPS, if your package is delayed, we will try our best to help.

03

Store Pick Up & Bay Area Delivery

Store pick up is available and free of charge. You will see an option to select Store Pick up when you reached the last page of checkout. 

When your order is ready for pickup, you will receive a email link for you to confirm the day/time you'd come by.

Bay Area delivery is available for local addresses and orders above $500. Delivery cost varies from $70 - $120.  We strongly recommend this option if you have an urgent or large order. This option will also ensure that your cookies arrive safely without risk of breakage. If you are unsure if we deliver to your area, please contact us. We deliver most orders on Friday - Saturday. 

04

Shipping Disclaimer

Due to how fragile the cookies are, all cookies must be shipped individually wrapped before shipping. 

We spend a lot of time packing each order with love, care and customer in mind! Though we have yet to receive complaints of broken cookies (fingers crossed!), we strongly recommend ordering extra cookies just in case. 

We cannot guarantee orders with incomplete or incorrect addresses. We are not responsible for packages that are delayed due to USPS carrier delays, weather conditions, natural disasters, or any events that are out of our control. To ensure that the chocolate cookies do not melt, we do not ship any chocolate covered gifts or chocolate covered fortune cookies on Fridays.

We strongly recommend sending cookies to an address where someone is available to receive the package, we are not responsible for packages that are delivered and left outside at the door. We do not guarantee ground shipment of chocolate covered fortune cookies during warm weather seasons. If it is over 90 degrees in your area, we highly recommend that you plan accordingly to decrease the chances of your cookies melting.