SHIPPING AND ORDER COMPLETION

DUE TO THE COVID-19 QUARANTINE, OUR LEAD TIMES ARE EXTENDED TO 2 WEEKS FOR MOST CUSTOM ORDERS. - SNAPDRAGON COOKIES SHIP WITHIN 1-4 DAYS.

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Please email us if you need an order by a specific date. We recommend ordering custom
cookies  at least a week ahead of time***. If you need it sooner, please contact us via the Chat Function, email, or phone. We are best reached through via our website or email.

Generally, the more complex your order, the longer it will take us to make.  If you order 15 different types of chocolate dipped cookies, it would take us longer to make than if you order 15 cookies of the same type. 

We recommend that large orders of 500 or more (particularly chocolate-dipped cookies) should to be placed 2-4 weeks ahead of time. 

***There is a Rush Fee for large orders that are completed in less than 3 business days, depending on quantity. Please let us know so we can help you put your order together.***

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Pre-made cookies such as the snapdragons and sesame flat fortunes ship out within 1-2 business day.

We have Store Pickup and San Francisco Delivery options in addition to shipping (see next section). We ship all orders using USPS Priority Mail. Delivery time is between 1-3 days, not including turnover time to make your order. Alaska, Hawaii, and PO Box Addresses may take additional delivery time. We are not responsible for delays caused by the USPS. 

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Delivery times can be impacted during holiday season. Please schedule accordingly.

If you have a private FedEx Shipping or UPS Shipping account that you want us to use, please contact us to place your order so we can subtract the shipping costs from your order. Please keep in mind we are not responsible for late deliveries due to scheduling. The estimated time to complete shipping orders still apply, so please plan accordingly.

AS OF APRIL 12, 2020 - STORE PICKUP IS BY APPOINTMENT ONLY AND FOR CURBSIDE PICKUP.

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Store pick up is available and free of charge. You will see an option to select Store Pick up when you reached the last page of checkout. 

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Store hours are 9am-5:30pm Monday-Thursdays. We are not open on Friday or weekends, if you must pick up during our closed hours, please contact us so we can make arrangements.

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Bay Area delivery is available for local residents and we strongly recommend this option if you have an urgent or large order. This option will also ensure that your cookies arrive safely without risk of breakage. If you are unsure if we deliver to your area, please contact us. We deliver most orders on Friday - Saturday. If you need it delivered any other weekday, please let us know.

Due to how fragile the cookies are, all cookies must be shipped individually wrapped.

We package cookies as safely as we can, we strongly recommend ordering extra cookies in case of breakage. 

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We cannot guarantee orders with incomplete or incorrect addresses. We are not responsible for packages that are delayed due to USPS carrier delays, weather conditions, natural disasters, or any events that are out of our control. To ensure that the chocolate cookies do not melt, we do not ship any chocolate covered gifts or chocolate covered fortune cookies on Fridays.

We strongly recommend sending cookies to an address where someone is available to receive the package, we are not responsible for packages that are delivered and left outside at the door. We do not guarantee ground shipment of chocolate covered fortune cookies during warm weather seasons. If it is over 70 degrees in your area, we highly recommend that you plan accordingly to decrease the chances of your cookies melting. 

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