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SHIPPING AND ORDER COMPLETION
01
How early should I place an order?
We make each order entirely from scratch by hand! Our small bakery also fulfills your orders after they're done. Turnaround time range between 2-9 business days, depending on order size & complexity. Increase in order volumes during holidays or severe weather can also increase production time. Please add a Need-By Date in the "Special Request Section" during checkout. We work around the clock to get everything shipped in a timely manner.
If you need it sooner, please contact us via the Chat Function, email, or phone. We are best reached through via email or text.
We recommend that large orders of 500 or more (particularly chocolate-dipped cookies) should to be placed 2-4 weeks ahead of time.
***There is a Rush Fee for large orders that are completed in less than 3 business days, depending on quantity. Contact us for complete quote***
02
How does shipping work?
We ship to all 50 States with USPS and UPS.
We do not ship International or APOS.
We ship all orders using USPS and UPS mail. Delivery time is between 1-5 days, not including turnover time to make your order. Alaska, Hawaii, and PO Box Addresses may take additional delivery time. We are not responsible for delays caused by the courier delays.
After shipping, you will receive an email with a tracking link. Please understand that just like everyone else, we have no control over the UPS/USPS, if your package is delayed, we will try our best to help.
03
Store Pick Up & Bay Area Delivery
Store pick up is available and free of charge. You will see an option to select Store Pick up when you reached the last page of checkout.
When your order is ready for pickup, you will receive a email link for you to confirm the day/time you'd come by.